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The staff were so kind and forthcoming with information and guided our preferences so delicately and respectfully.
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From there the whole process was simple and awesome. Our taste's sometimes clashed but once we visited Coco Republic's Alexandria store we quickly understood what we wanted our home's aesthetic to be. Initially my partner and I were worried as we embarked on our journey to furnish our first home together. The manner in which this has been handled is a complete disgrace and I caution anyone who proposes to buy furniture at Coco Republic to BEWARE and be VERY VERY CAREFUL.
ARE COCOSPACE LEGIT PROFESSIONAL
All the Coco Republic was prepared to do was send round a cleaning professional to see what could be done as a gesture of good faith, whilst making it very clear that Coco Republic was not liable.
ARE COCOSPACE LEGIT DRIVERS
This is notwithstanding that the Perth representative made no comment on this when agreeing to us using our own delivery drivers given the urgency in which the furniture was required. Apparently the terms and conditions are on Coco Republic's website, he said, despite us ordering the items in the showroom six months ago. He denied all responsibility and advised that under the terms and conditions, Coco Republic was absolved of liability given that we had used our own delivery team. We complained to Coco Republic and today we received a call from Charles Coward who apparently manages a team at Coco Republic. The damage was clearly not caused by our delivery people as the sofa marking was under the plastic wrapping and the Atelier chair was in a cardboard box the and chair itself had 2 layers of wrapping in the box. One of the Atelier chairs is badly marked and one of the sofas is also marked in a highly visible place. We employed the most professional delivery people available and the furniture was delivered yesterday. Read more tial 10 delivery period and being without seats in our family room, we asked Coco Republic in Perth if we could arrange our own delivery which they agreed - they even agreed to refund the prepaid delivery charge. We had 2 sofas to sell before we could accept delivery which we managed to sell very quickly. Leaving aside all the issues regarding the whereabouts of the furniture, we were finally told that it was sitting in the warehouse last week and was available for delivery which could take up to 10 days. They arrived in the Perth warehouse in or about late May early June. We ordered 2 sofas and 2 atelier slipper chairs (total cost approx $$18,435) back in December 2021. We have had the most awful experience of shopping at Coco Republic.